Privacy Policy

Last Updated: 24/12/24

At Toni’s Pet Station PTY LTD (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the responsible use of personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the Australian Privacy Act 1988 and other applicable laws. By interacting with us or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1. Personal Information:

• Name, email, and phone number: Collected with customer consent for ongoing promotions and sales and to arrange pickups or timelines for services.

• Information given during grooming: This is used only to inform grooming decisions. The data is not saved unless the client specifically requests it and will be stored exclusively in the client’s profile.

2. Website Data:

• Data was collected via Google Analytics, SEMrush, Google Search Console, and Microsoft Clarity to analyse and monitor website traffic.

3. Permit Holder Information:

• Contact details for reptile permit holders: Collected and stored as a legal obligation for reptile sales and shared only with relevant government bodies as required.

2. Purpose of Data Collection

We collect your information for the following purposes:

1. To contact you regarding purchases, pickups, or grooming services.

2. To comply with legal obligations, including maintaining records for reptile permit holders.

3. To monitor and improve website performance through analytics tools.

4. To provide better customer service and respond to inquiries.

3. Data Sharing

We do not share your personal information with third parties except:

1. Legal Obligations:

• Permit holder information may be shared with relevant government bodies as required by law for reptile sales.

4. Data Storage and Security

1. Storage Locations:

• Personal data is stored securely on a private server (Petbootz) and in physical form (for loyalty rewards) behind the counter.

• In the future, we may transition to a cloud-based storage system with appropriate security measures.

2. Retention Period:

• Data is retained as long as our team actively grooms or services the client’s animal.

3. Security Measures:

• Access to stored data is limited to authorised personnel only.

5. Customer Rights

1. Data Access and Removal:

• Customers may request access to their data or ask to have their data removed by visiting our store and speaking with a team member.

2. Marketing Preferences:

• Customers can unsubscribe or opt out of future communications if we begin email marketing.

6. Cookies and Tracking Technologies

1. Types of Cookies Used:

• Google Analytics, SEMrush, Google Search Console, and Microsoft Clarity are essential tools for tracking website traffic and enhancing user experience.

2. Opt-Out Options:

• Customers will have the option to manage or disable cookies through a notification banner on our website.

7. Children’s Privacy

• We do not intentionally collect data from people under 18. If we discover such information, we will remove it immediately.

8. Third-Party Services

We utilise the following third-party services, which may collect and process your data as part of their operations:

• Google Analytics

• Facebook

• Google Search Console

• SEMrush

• Microsoft Clarity

Please refer to the privacy policies of these platforms for more information on their data practices.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and significant updates will be communicated directly to customers where required.

10. Contact Information

For questions or concerns about this Privacy Policy, please contact us:

• Phone: (07) 5429 5995

• Address: Cnr Regina Ave & Bribie Island Rd, Ningi QLD 4511

By interacting with Toni’s Pet Station or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.