Toni’s Pet Station Dog Grooming Terms and Conditions

Last Updated:b 24/12/2024

These Grooming Terms and Conditions (“Terms”) govern the grooming services provided by Toni’s Pet Station PTY LTD (“we,” “us,” or “our”). By booking a grooming appointment, you (“client,” “owner”) agree to the following terms. Please read them carefully.

1. Appointments

• Clients are encouraged to pre-book grooming appointments, as Toni’s Pet Station often books out weeks or even months in advance.

• Regular grooming schedules (every 6-10 weeks) are encouraged for your pet’s comfort. If we have not groomed your pet in over 12 weeks, you may be charged a higher rate, and your file may revert to “New Client” status, subject to availability.

• All full grooming sessions (clipping, washing, and baths) must last at least 2 hours.

• Appointments on a Saturday or outside regular grooming hours will incur an additional fee.

2. Vaccination and Health Requirements

• Prefer all pets to be up-to-date with their vaccinations.

• Pets showing signs of illness (e.g., coughing, vomiting, diarrhoea) may be refused service to protect the health of other animals and staff.

• Before the appointment, owners must disclose any medical conditions, allergies, or special care requirements.

3. Flea and Tick Policy

• Pets with flea or tick infestations will incur additional cleaning charges or may be refused service.

• If fleas or ticks are found during grooming, the pet will be treated at the owner’s expense.

4. Cancellation Policy

• Cancellations or reschedules must be made 24 hours before the appointment.

• Appointments cancelled or rescheduled within 24 hours may be charged 50% of the booking fee.

• “No-shows” will be charged the full grooming fee.

• Clients with multiple cancellations or no-shows may be refused future services.

5. Grooming Rates and Timeframes

• Grooming rates are based on your pet's breed, size, and condition. Final pricing will be confirmed at check-in.

• Grooming timeframes are estimates and may vary based on the pet’s behaviour, coat condition, or other factors.

6. Special Grooming Conditions

1. Matted Coats:

• Pets with matted coats require extra care and attention. The coat must often be shaved to remove mats and ensure the pet’s comfort.

• Additional charges may apply depending on the time and effort required.

• Toni’s Pet Station is not responsible for any irritation, cuts, or skin conditions caused by removing severe mats.

2. Senior or Medically Fragile Pets:

• Grooming senior or medically fragile pets carries inherent risks. Owners must acknowledge and accept these risks before grooming.

3. Aggressive or Anxious Pets:

• Pets requiring muzzling or exhibiting aggressive behaviour may be charged higher rates.

• Grooming sessions may be terminated if a pet poses a risk to staff or itself. Full grooming fees will still apply.

7. Accidents and Emergencies

• While every effort is made to groom pets safely, accidents can occur. These may include minor nicks, scratches, or stress-related issues.

• First aid will be administered in an emergency, and owners will be notified immediately.

• Owners may be responsible for any veterinary costs incurred due to an accident during grooming.

8. Owner’s Responsibilities

• Owners must disclose any behavioural issues or medical conditions before the appointment.

• Owners are encouraged to remain off-site during grooming to minimise their pets' anxiety and stress. If necessary, staff will contact the owner for updates or assistance.

• All pets must arrive on leads or in carriers for safety.

9. Refund and Satisfaction Policy

• Refunds are not provided for completed grooming services.

• If a client is dissatisfied with the grooming outcome, adjustments may be offered if reported within 24 hours of the appointment.

10. Use of Photos and Videos

• Toni’s Pet Station reserves the right to take photos or videos of pets during grooming for promotional purposes. Clients may opt out by notifying staff before the appointment.

11. Liability Waiver

• Toni’s Pet Station is not responsible for:

• Stress-related illnesses or injuries occurring after the grooming session.

• Pre-existing conditions that may worsen during grooming.

• Loss or damage to personal items left with pets (e.g., collars, leads).

12. Changes to Terms

• We reserve the right to update these Grooming Terms and Conditions anytime. Clients will be notified of significant changes.

13. Contact Information

For questions or concerns, please contact us:

• Phone: 07 5429 5995

• Email: info@tonispetstation.au

• Address: Shop 1, 1224 Bribie Island Rd, Ningi, QLD 4511

By booking a grooming appointment with Toni’s Pet Station, you acknowledge that you have read, understood, and agreed to these Grooming Terms and Conditions.