Toni’s Pet Station Reptile and Live Animal Terms and Conditions

Last Updated: 24/12/24

These Terms and Conditions (“Terms”) govern the sale of reptiles and live animals by Toni’s Pet Station PTY LTD (“we,” “us,” or “our”). By purchasing live animals from us, you (“client,” “buyer”) agree to these Terms. Please read them carefully.

1. Species Available for Sale

We currently offer the following species of reptiles and live animals for sale:

• Morelia Spilota (all subspecies)

• Antaresia (all species in the genus)

• Urodacus (all species in the genus)

• Pogona (e.g., bearded dragons)

• Emydura Macquarie (all subspecies, e.g., Macquarie River turtles)

All animals are sourced from trusted breeders and cared for under optimal conditions before sale.

2. Animal Health and Care Standards

1. Health Assurance:
   • All reptiles and live animals we sell are closely monitored to ensure they are eating, shedding, and behaving correctly.
   • Animals are sold only after meeting our internal health and care standards.
2. Care Education:
   • Before purchase, we will discuss the correct heating, lighting, and feeding routines specific to the species.
   • Buyers are encouraged to ask questions and seek clarification on care requirements to ensure proper handling and maintenance.
3. Captive-Bred Animals:
   • We source reptiles selectively from breeders who meet our ethical and care standards.
4. Enclosure and Tank conditions 
   • For Fish and water-based animals, customers must ensure that their rank water conditions are prepared prior to taking the animal home. This includes maintaining proper pH levels and ensuring water is free of harmful chemicals such as nitrates, nitrites, ammonia, and chlorine. Toni's Pet Station ensures that all fish are kept in optimal water conditions in-store but cannot guarantee compatibility with external environments. Due to recent reports of fluctuating water quality in the Ningi and Bribie Island areas, we strongly advise customers to introducing new fish. Testing kits and water conditioners are available for purchase in-store.
     
     

3. Sales Policies

1. Final Sale Policy:

• All sales of live animals are final. Unless outlined in our Return and Refund Policy, no refunds or exchanges will be provided.

2. Right to Refuse Sale:

• We reserve the right to refuse the sale of reptiles or live animals if we believe the buyer is not adequately prepared to care for them or if we are uncomfortable with the transaction.

3. Pickup Only:

• We do not offer any shipping or delivery options. All animals must be picked up in-store.

• Buyers must arrange pickup within the timeframe specified during the sale.

4. Returns and Refunds

1. Health Issues:

• If an animal is found to have a significant health issue within 48 Hours of purchase, buyers must provide written documentation from a qualified veterinarian.

• Upon review, we may offer a replacement or store credit at our discretion.

2. Care Negligence:

• Refunds or exchanges for health issues arising from buyer negligence or improper care will not be granted.

3. Non-Returnable Items:

• Live animals cannot be returned or exchanged for a change of mind.

5. Buyer Responsibilities

1. Legal Compliance:

• Buyers are responsible for meeting local legal requirements for owning the purchased species.

2. Knowledge and Preparation:

• Buyers must demonstrate knowledge of proper care and provide appropriate housing, heating, and lighting for the species.

3. Post-Sale Responsibility:

• Full responsibility for the animal’s health and care transfers to the buyer upon sale.

6. Liability and Ethical Considerations

1. Animal Welfare:

• Toni’s Pet Station is committed to the welfare of all animals. We do not sell wild-caught species and ensure all animals are ethically sourced.

2. Liability Limitation:

• We are not responsible for injuries, illnesses, or damages caused by animals after the sale.

• It is the buyer’s responsibility to handle the animal safely and appropriately.

7. Documentation and Care Guides

1. Care Guides:

• Each purchase includes a care guide detailing the species' heating, lighting, diet, and enclosure requirements.

2. Proof of Purchase:

• Buyers will receive a sales receipt documenting the purchase and any additional terms.

8. Dispute Resolution

• The laws of Queensland, Australia, will govern any disputes arising from selling reptiles or live animals.

• Buyers are encouraged to contact us directly for resolution before pursuing further action.

9. Contact Information

For questions or concerns regarding these Terms, please contact us:

• Phone: 07 5429 5995

• Email: info@tonispetstation.au

• Address: Shop 1, 1224 Bribie Island Rd, Ningi, QLD 4511

By purchasing a reptile or live animal from Toni’s Pet Station, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.