FAQ
At Toni’s Pet Station in Ningi, we know pet owners often have questions about the best care, food, and products for their animals. That’s why we’ve created this FAQ page, designed to give you quick answers about everything from dog food and grooming supplies to reptile enclosures, bird seed, and fish tanks.
Whether you’re a first-time pet owner or an experienced animal lover, our team is here to help with trusted advice and quality products. As your local Brisbane and Sunshine Coast pet store, Toni’s Pet Station is proud to support families with expert guidance, healthy pets, and everything you need under one roof.
Grooming Services
What’s included in a full dog groom?
Warm wash, blow-dry, brush-out, breed-appropriate clip or tidy, nail trim, ear clean, pad tidy, and finishing spray. We’ll confirm any style notes at check-in.
How long does grooming take?
Most small–medium breeds take 1.5–2.5 hours; large/long-coat breeds may take longer. We’ll call you when your pet is ready for pick-up.
Do you groom puppies and seniors?
Yes. We offer gentle, shorter sessions for first-timers and extra rest time for seniors. Let us know any health notes at booking.
Can you handle matted coats?
We follow a humane-groom policy. Light knots can be brushed out; heavy matting may require a short, comfortable clip for your pet’s safety. We’ll discuss options before we start.
Do you offer deshedding for double-coats?
Yes — deep wash, forced-air blow-out, and coat-specific tools to reduce loose undercoat. Great for seasonal shedding.
Do you use sedation?
No. We do not sedate pets. If your vet has prescribed medication, please discuss it with us prior to your appointment.
How do I book a grooming appointment?
To book, please call us directly or visit us in-store. Our grooming slots fill quickly, so booking ahead is recommended.
Store & Products
What products do you stock?
Premium foods (dry, wet & BARF), treats, health & wellness, toys, bedding, leads & collars, aquatics, reptile and small-pet supplies. If you need something specific, ask our team.
Can you order in special items?
Absolutely. If we don’t stock it, we’ll try to source it and provide an ETA before you commit.
What’s your returns policy?
Unopened, resaleable items may be returned within 14 days with proof of purchase (excludes perishables and used items for safety reasons). If a product is faulty, we’ll help with a replacement or refund under Australian Consumer Law.
Aquariums & Fish
Do you offer water testing?
Yes — bring a sample in a clean container. We’ll test basics (pH, ammonia, nitrite, nitrate) and recommend next steps.
Can you help set up or aquascape a tank?
Yes — we stock tanks, filters, substrates, plants and scaping supplies. Our team can guide you on layout and maintenance; installation assistance available by arrangement.
How do I cycle a new aquarium?
Run the filter with a water conditioner and beneficial bacteria, test regularly, and add fish gradually over several weeks. We can create a tailored plan for your tank size and species.
Health & Nutrition
Do you stock raw/BARF diets?
Yes — including popular BARF options and raw meaty bones. Ask us for portion guidance and transition tips.
What flea, tick & worming options do you carry?
We stock leading preventatives for dogs and cats across sizes and life stages. Our team can help match the right product and dose.
Can you advise on food for sensitive stomachs or allergies?
Yes — we’ll suggest suitable proteins and limited-ingredient diets. For medical concerns, follow your vet’s guidance.
Payments, Policies & Contact
What payment methods do you accept?
EFTPOS/credit cards, cash, and most major digital wallets. For grooming, payment is due on collection.
What’s your cancellation/no-show policy for grooming?
Please give 24 hours’ notice to reschedule or cancel. Late cancellations or no-shows may incur a fee to cover reserved time.
Where are you located and what are your hours?
We’re on Regina Avenue, Ningi. Current opening hours are on our Contact page and Google Business Profile. Public holiday hours may vary.
Have more questions? That’s exactly why we’ve built this FAQ page — to give pet owners clear, practical answers. At Toni’s Pet Station in Ningi, our pet store FAQ covers everything from dog food and grooming FAQs to reptile care FAQs, bird seed FAQs, and aquarium FAQs.
If you don’t see your question listed here, get in touch with our team and we’ll be happy to help. As your trusted local Brisbane and Bribie Island pet store, Toni’s Pet Station is here with expert advice, friendly service, and a wide range of products to keep your pets happy and healthy.