Toni's Pet Station Terms and Conditions

Last Updated: 24/12/24

Welcome to Toni’s Pet Station PTY LTD (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) apply to all aspects of our business, including website use, grooming services, live animal sales, and product purchases. By engaging with Toni’s Pet Station in any capacity, you (“client,” “buyer,” “user”) agree to these Terms. Please read them carefully.

1. Website Terms of Service

1.1 Use of the Website

• Users must be at least 18 years old to access or make purchases through the website.
• All website content, including text, images, and trademarks, is owned by Toni’s Pet Station. Unauthorised reproduction is prohibited.

1.2 External Links

• Our website may contain links to third-party sites. We are not responsible for their content or practices.

1.3 Privacy

• By using our website, you consent to the terms outlined in our Privacy Policy.

2. Grooming Terms and Conditions

2.1 Appointments

• Clients must book grooming appointments in advance.
• Cancellation or rescheduling within 24 hours may incur a 50% fee. “No-shows” will be charged the full fee.

2.2 Health and Safety

• Pets must be up-to-date on vaccinations. Pets showing signs of illness may be refused service.
• Flea or tick infestations will incur additional charges or service refusal.

2.3 Liability

• While we prioritise safety, grooming accidents can occur. Owners are responsible for veterinary costs arising from incidents during grooming.

3. Reptile and Live Animal Terms

3.1 Species Available

We sell the following species, all sourced from trusted breeders:

• Morelia spilota, Antaresia, Urodacus, Pogona, Emydura macquarii.

3.2 Buyer Responsibilities

• Buyers must demonstrate knowledge of species-specific care.
• Legal compliance for owning reptiles is the buyer’s responsibility.

3.3 Health and Care Standards

• Toni’s Pet Station ensures all animals are healthy and well-cared for before sale. Post-sale responsibility lies with the buyer.

3.4 Refunds and Returns

• Refunds for live animals are only considered for health issues identified within 48 hours of purchase and supported by a veterinarian report.

4. Refund and Returns Policy

4.1 Products

• Refunds are offered for defective products that cannot be repaired or replaced.
• Opened consumables, custom orders, and medical supplies are non-refundable unless defective.

4.2 Live Animals

• Live animals cannot be returned for change of mind. Buyers must meet care requirements before purchase.

4.3 Process

• Refunds require proof of purchase and compliance with this policy. Requests are resolved within 7 business days.

5. Privacy Policy Highlights

• Data Collection: We collect minimal personal data, such as name, email, and phone number, for purchases and services.
• Data Sharing: Data is not shared with third parties except where legally required (e.g., reptile permit information).
• Cookies: We use cookies for analytics purposes. Users can opt out via the website banner.

6. Website Disclaimer

• All information on our website is for general purposes only and not a substitute for professional advice.
• Toni’s Pet Station is not liable for damages arising from website use or inaccuracies.

7. Pricing and Payments

• All prices include GST and are subject to change.
• Payments must be completed before receiving products or services.

8. Governing Law

These Terms are governed by the laws of Queensland, Australia. Disputes will be resolved in Queensland courts.

9. Contact Information

For questions or concerns, please contact us:

• Phone: 07 5429 5995
• Email: info@tonispetstation.au
• Address: Shop 1, 1224 Bribie Island Rd, Ningi, QLD 4511

By engaging with Toni’s Pet Station, you acknowledge and agree to these Terms and Conditions.

For More information on our Specific Terms and Conditions Follow desired link/s Below, or Directly Message the team

Other Supporting Documents